Support

Warranty

What's covered, what isn't, and how to file a claim on your Shield Gears riding gear.

Coverage Summary

Warranty Period1 Year from date of purchase

Applies ToViper 2.0, Fur 2.0, Dry Gloves, Balaclavas

Proof RequiredOriginal invoice / order confirmation

Claim Window30 days from discovering the defect

ResolutionRepair or replacement of the defective product

What's Covered

✓Manufacturing defects in materials, stitching, or hardware (zips, velcro, buckles)

✓Premature seam failure under normal riding use

✓Armor or protector components that fail to stay seated as designed

✕Damage from a crash or impact (protective gear is designed to absorb impact once)

✕Normal wear and tear, fading, or wear-in creasing of leather

✕Damage from improper washing, storage, or unauthorized alterations

How To File A Claim

Four steps from reporting an issue to resolution.

Contact Support

Email info@shieldgears.com with your order number and a description of the issue.

Share Photos

Attach clear photos of the defect and the product's care label / size tag.

Get Assessed

Our team reviews the claim within 5 business days and confirms eligibility.

Resolution

Approved claims are repaired, replaced, or resolved per policy at no extra cost.

Register Your Warranty

Warranty FAQ

Yes. Submit the warranty registration form with the product purchased, purchase date and a copy of the purchase invoice. The invoice is required to validate the registration.

No. Like all protective riding gear, our armor and shells are designed to absorb a single impact — that's what protected you. Post-crash gear should be replaced rather than claimed under warranty.

Still Need Help?

Our support team can help with warranty claims, sizing, or order issues.

Contact Support →